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Welcome to ACES

Alamo Colleges Education Services is a secure portal connecting Faculty, Staff & Students to Academic Resources, Email, and other Online Resources.

Support Contacts Helpdesk (210) 485-0555 Weather Line (210) 485-0189


Login to ACES

ACES login


Alamo Colleges' Library Information

St. Philip's College
• MLK Campus Library
• Southwest Campus Library


What is Verification?

Verification is a review process in which the Student Financial Aid office determines the accuracy of various data elements reported by the student/parent on the FAFSA. The U.S. Department of Education selects approximately 30% of all aid applicants for verification. The verification process ensures that eligible students receive all the financial aid they are entitled to receive and prevents ineligible students from receiving aid they are not entitled to receive. Those selected are required to complete the verification process before financial aid eligibility can be determined.  

How do I know if I was selected for the Verification Process?

  1. Look for an asterisk* on the Student Aid Report (SAR) sent to the e-mail address you provided on your FAFSA.  Click here for a sample.
  2. Your ACES will also list unsatisfied requirements (as red flags) in the Financial Aid Checklist section of the 'Start Here' tab.

What if I was not selected?  

If you are not selected, you could still be asked to provide other information to complete your file (i.e. Citizenship or Selective Service confirmation). Your ACES Financial Aid Checklist displays any required documents or additional information needed. 

What unsatisfied requirements will I see in ACES?

The financial aid office will post all required documents to your ACES account. 

What is a tax return transcript?

A tax return transcript is an official document from the IRS listing all income tax information. Information on how to obtain a transcript is listed below.

Can I submit a 1040 or tax transcript from a third party agency (H&R Block, TurboTax)?

No. Only an official tax return transcript can be accepted.

What if I did not file taxes? 

Beginning with the 2017-18 award year, the IRS Verification of Non-Filing Letter will be required anytime a student, parent, or spouse nontax filer is subject to verification. This include any individual who is subject to verification and who did not file taxes, regardless of the amount of income (even zero). For information on how to obtain this letter, click here

How long does verification take to process?

If you submitted your completed verification documents by the Priority Date, your documents will be reviewed and eligibility determined before classes begin. 

For students who are not priority applicants, the verification process can take up to six (6) weeks. Visit the Priority Date page for more information on non-priority date applicants.  

How can I monitor the status of my verification?

Once documents are submitted you can monitor the status of verification by going to ACES.  

What is DocuSign?

DocuSign is a process that allows students and parents to electronically fill out and sign required verification documents inside their ACES account, and subsequently send them to the district financial aid office for processing. 

How do I sign a DocuSign Document?

For instructions on signing a DocuSign document, please see the tutorial here, or video tutorial here

May I still submit a paper copy of my verification form, or do I have to use DocuSign?

Yes, you still have the option to obtain and submit a paper copy of any requested form from your College's Financial Aid office.

How long after I submit my documents via DocuSign will my status change in my ACES portal?

After submitting your electronic documents, please allow up to 6 days for your status to be updated in ACES.


Steps to complete Verification

  1. Access ACES and check outstanding requirements from Financial Aid.
  2. Complete all fillable PDF(s) requested from Financial Aid.
  3. If asked to submit tax return transcripts and you do not have a copy, order them online at the IRS Website
  4. Submit all requested documents (in person, fax, mail, or scan and email) to the college with which you are applying for financial aid. Remember to bring appropriate proof of identity if required to complete the Identity and Statement of Educational Purpose form.     

Click here for a list of all the Priority Dates and Deadlines.

September 1 is the final date to submit verification documents for the most recently ended academic year. 
Verification documents for the current academic year may be submitted at any point during the academic year, however, you will not receive a financial aid award until you have completed this process.  

Common Mistakes When Submitting Documents:

Missing Banner ID on Documents
Missing Documents
Unsigned Documents
Unreadable Documents
Incomplete Documents 

Unresolved Issues on your FAFSA