MyMAP FAQs

To retrieve your ACES ID or password, use the How do I get a username and password? Click Here tool from the ACES login page.

 

 

If you are unable to retrieve your ACES ID from the lookup tool, contact MyMAP Support at 210-485-0411, Option 2 (or your local IT Helpdesk).

To retrieve your Banner ID, use the Get My Banner ID Number lookup tool from the ACES login page.

  

If you are unable to retrieve your Banner ID Number using the lookup tool, contact MyMAP Support at 210-485-0411, Option 2 (or your local IT Helpdesk).

Ensure you are in one of the following Start Here Tab Modules: Paying for College Module, I-Care Module, Assessment Information Module, or Test Preparation Module, by checking the web address. If the web address displayed begins with "https://alamo.instructure.com/courses", please contact MyMAP Support at 210-485-0411, Option 3.

If you do not see the Student E-mail link or icon, your email account may not have been created yet. Please allow 24-48 hours after your ACES account is created.

  

If the time has passed and you still do not see the Student E-mail link or icon, contact MyMAP Support at 210-485-0411, Option 2 (or your local IT Helpdesk).

 

If you do not see the Student E-mail link or icon, your email account may not have been created yet. Please allow 24-48 hours for e-mail creation. Student E-mail accounts are created within 24-48 hours after your ACES account is created.

 

If the time has passed nd you still do not see the Student E-mail link or icon, contact MyMAP Support at 210-485-0411, Option 2 (or your local IT Helpdesk).

In order to receive access to the Advising-First Time in College link you must complete the High School Transcript requirements and Steps 1-5 from the MyMAP Checklist. Please allow 24 hours after completion of a module to update. If more than 24 hours have passed after completion for all the modules, contact MyMAP Support at 210-485-0411, Option 2.

All new applicants to the Alamo Colleges should see the Start Here tab in ACES. If you do not see the Start Here Tab, contact MyMAP Support at 210-485-0411, Option 2 (or your local IT Helpdesk).

Only students attending college for the first time are required to complete the checklist from the Start Here Tab. If it is your first time attending college and you do not have a checklist, contact MyMAP Support at 210-485-0411, Option 2 (or your local IT Helpdesk). A ticket will be opened to have your checklist corrected.

To complete any of the following modules: Paying for College Module, I-Care Module, Assessment Information Module, or Test Preparation Module, you must receive a passing score of 60% or bet6ter on the module quiz. After completion, please allow 24 hours for checklist to display a check mark. If the amount of time has passed, contact MyMAP Support at 210-485-0411, Option 2.

Please contact your college Assessment Center to make sure your test scores have been processed. Please allow 24 hours for the checklist to update.

Assessment Center Contact
Northeast Lakeview College	210-486-5401
Northwest Vista College	210-486-4346
Palo Alto College	210-486-3444
San Antonio College	210-486-0444
St. Philip's College	210-486-2444

  

If you have verified that your test scores have been processed and your status still shows incomplete, contact MyMAP Support at 210-485-0411, Option 2.

Please contact MyMAP Support at 210-485-0411, Option 3.

If you click on any Start Here Tab links (Paying for College Module, I-CARE Module, Assessment Information Module, Test Preparation Module) and the page does not open. Check your browser compatibility in ACES by using the Browser Check tool in the Student Tab. Make sure to turn off any pop-up blockers or add the web page to the safe list. If you need assistance contact MyMAP Support at 210-485-0411, Option 2 (or your local IT Helpdesk).

Only students attending college for the first time are required to complete the checklist from the Start Here Tab. If it is your first time attending college and you are seeing the "Unauthorized Error" message, contact MyMAP Support at 210-485-0411, Option 2 (or your local IT Helpdesk).

If you receive the error message below when you click on the Student E-mail icon, your email account may not have been created yet. Please allow 24-48 hours for e-mail creation. Student e-mail accounts are created within 24-48 hours after your ACES account is created.

  

If the time has passed and you still do not see the Student E-mail link or icon, contact MyMAP Support at 210-485-0411, Option 2 (or your local IT Helpdesk).

If you find that there are broken links or errors with the content in the Advising-First Time in College module, contact MyMAP Support at 210-485-0411, Option 2 (or your local IT Helpdesk).

If you find that there are broken links or errors with the content in any of the modules, contact MyMAP Support at 210-485-0411, Option 2 (or your local IT Helpdesk).