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Welcome to ACES

Alamo Colleges Education Services is a secure portal connecting Faculty, Staff & Students to Academic Resources, Email, and other Online Resources.

Support Contacts Helpdesk (210) 485-0555 Weather Line (210) 485-0189

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Alamo Colleges' Library Information

St. Philip's College
• MLK Campus Library
• Southwest Campus Library
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Frequently Asked Questions about SMS/Text Messaging

OPT-IN/OUT PROCESS (Recipient’s Perspective)

How do I opt-in to receive text messages from the Alamo Colleges Emergency Notification System?

 By entering your text-enabled phone number in the cell phone field under your personal information in ACES. (See the Help Guide on the right side of this page)

What happens after I sign up (opt-in) to receive text messages?

After you sign up and we input your text-enabled phone number into the system, you will receive a text message the following day between the hours of 10am - 6pm CST, to confirm your request.

What will the confirmation message say?

The confirmation message will read the following:

 ALAMO ALERT: You are set to receive txt alerts per acct settings. For more info reply "HELP". To op out, reply "STOP ALAMOCC" Msg&data rates may apply.

What happens if I text reply “HELP”?

 If you text reply HELP, you will receive the following message:

Bb Connect notifications. Msg freq per acct settings. For more info www.blackboardconnect.com/sms, sms@blackboard.com. To opt-out text STOP

From what number will these text messages originate?

 All confirmation text messages and subsequent alerts will come from 23177 or 63079. Please save these numbers and program them as Alamo Colleges so you can quickly recognize these numbers as the official sources of Alamo Colleges' messages.

I did not receive a confirmation message. What happened?

 Please check with your cell phone provider to find out if your device accepts text messages. You may also want to check with your provider to see if text messaging has been enabled. You may need to subscribe to a text messaging plan in order to receive or reply to text messages.

I did not receive a confirmation message because my phone wasn’t text enabled. I have since contacted my cell phone provider to enable it. Do I need another confirmation message sent?

 No. If your SMS phone was already submitted to our database, you should be confirmed to receive SMS alerts. However, you can check if you are opted-in by texting the word “SUBSCRIBE” to 23177 or 63079 and you will receive the following reply:

ALAMO ALERT: This phone number has already been opted in. More info text reply "HELP" or "STOP ALAMOCC" to opt-out
 

How do I opt-out?

 You may opt-out at any time by texting “STOP ALAMOCC" or “QUIT ALAMOCC" to 23177 or 63079, and you will receive the following reply:

ALAMO ALERT: You are now confirmed stop receiving messages from us.

What if I opted-out but later decide I would like to opt-in again?

 You may request to begin receiving text messages by texting
“SUBSCRIBE ALAMOCC" to 23177 or 63079.

Who pays for the text messages I receive on my phone?

 You are subject to all applicable messaging charges depending on your service provider.

If I change mobile phone providers but keep the same number, do I need to opt-in again?

 No. Once your phone number has been opted-in, it stays registered within the system.

Contact Information

 The following guide will show you how to update your contact info

Help Guide (PDF)