Skip to content

Welcome to ACES

Alamo Colleges Education Services is a secure portal connecting Faculty, Staff & Students to Academic Resources, Email, and other Online Resources.

Support Contacts Helpdesk (210) 485-0555 Weather Line (210) 485-0189

Vertical_Bar 

 

Click Here to Login

Having Problems Logging In? Click Here

 
Close
Library Info 

SAC Library Info

Location:
1001 Howard St.
San Antonio TX, 78212
(210) 486-0554
Vertical_Bar 
Button - Go To Library  
Close
1. How does an online course work?
Students in online courses communicate with their instructor and classmates electronically via a course website. The instructor posts lectures, assignments, quizzes, announcements, lecture notes to the site. The class may respond with questions comments in discussion forums or upload assignments or quizzes.

2. Can anyone take an online course?
Online courses are designed for students who desire flexibility and convenience in their studies. All online courses are fully accredited and are considered equivalent to on-campus courses. Anyone who is eligible to take an on-campus course can enroll in an online course. Check course schedule for course offerings. 

3.  How much computer and internet experience do I need? 
You must be able to navigate the internet and know how to download files, attach files, send email and use software such as word processors. If you feel that you may need more experience, visit the Student Technology Center at MLC 542 and attend their monthly workshops.

4. What should I have to take an online course?
• Regular access to the Internet and a computer.
• A recent version of a web browser such as Firefox or Microsoft Explorer.
• An email address
• Current word processing software (If required by the Instructor)
• Basic computer skills

5. Will I be required to attend class meetings at the College?
This is determined by the course instructor. Some instructors’ have on-campus meetings and some do not. Please consult with the instructor.

6. What is Blackboard or an LMS?
Blackboard or otherwise known as the Learning Management System (LMS) is an Internet based software that supports E-Learning. Alamo Colleges currently uses Blackboard to fully deliver some courses and as a supplemental delivery tool for other courses. Blackboard is access via the “My Courses” tab within ACES. Most of our instructors use Blackboard to communicate with their students. Please consult with your instructor about the tool they are using to deliver the course.

7. I don’t have a computer at home. Can I still take an online course?
Yes, as long as you have access to a computer that is connected to the Internet. Some students use computers where they work or attend school.

8. Will I have to be online at a particular time?
This will depend on the instructor. Some instructors require students to be online at a particular time to take quizzes or to participate in lecture or chat sessions. Consult with the instructor for details.

9. What do I do if I cannot access my course online? 
If for some reason you cannot access your course then email or contact your instructor. For technical issues, you can also contact our helpdesk at (210) 485-0555.

10. How are grades determined? 
Instructors will describe policies on evaluation and assignment of grades for each class in the course syllabus. For specific questions on course procedures, grading scale, course requirements, contact your instructor.

11. Is a textbook required for an online course?
This will depend on the instructor. If the course requires a textbook, you must purchase the textbook before the course starts. Textbook costs are not included in tuition and fees. Contact our college bookstore to purchase the textbook. Information about the textbooks are included within the syllabus. 

12. Can I purchase Microsoft Office at a discount?
Yes. As a SAC student, you can purchase software at a discount through http://alamo.onthehub.com

13. I have more questions. Who can I talk to? 
Ask our Online Counselor or contact our College Distance Education Office at sac-it@alamo.edu or telephone 210-486-0030. The Distance Education office is open from 8:00 a.m. to 5:00 p.m. CST Monday through Friday. We are here to help you.