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 Northwest Vista College Library 
1st Floor, Redbud Learning Center (RLC)
3535 N. Ellison Dr.
San Antonio, TX 78251
(210) 486-4513 
mailto:nvc-library@alamo.edu
Mon to Thur: 7:30am - 8:30pm
Fri: 7:30am - 4:00pm
Sat: 8:30am - 2:30pm
Sun: CLOSED
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Computer Help Desk Specialist

Continuing Education Certificate Program Plan 

This certificate program is designed to prepare students for employment as a Help Desk Specialist, Computer Desktop Support Technician, or other computer support positions.  This program also prepares students for nationally recognized certifications:   the Microsoft Certified Desktop Support Technician (MCDST), the Microsoft Certified Information Technology Professional (MCITP), and the A+ certification.  

Semester I

  • CPMT 1005 - IT Essentials I: PC Hardware and Software
  • ITCC 1001 - Cisco Exploration 1 - Network Fundamentals
  • ITCC 1004 - Cisco Exploration 2 - Routing Protocols and Concepts
  • ITSC 1007 - Unix Operating System I

Semester II

  • ITMT 1002 - Windows Vista Configuration
    OR ITMT 1000
  • ITMT 2002 - Windows Server 2008 Active Directory Configuration
    OR ITMT 1040
  • ITSY 1000 - Fundamentals of Information Security

Semester III

  • ITSC 2039 - Personal Computer Help Desk
  • ITMT 2001 - Windows Server 2008 Network Infrastructure Configuration
    OR ITMT 1050
  • ITMT 2022 - Windows Server 2008 Applications Infrastructure Configuration OR ITSC 2035

Semester IV

  • ITSC 2086 - Internship - Computer and Information Sciences, General

CE Contact Persons

Anthony Andrade
CE Program Manager
Phone: 210.486.4442
Email: gandrade5@alamo.edu

Yvonne Haynes
CE Program Manager
Phone: 210.486.4407
Email: yhaynes@alamo.edu

Angelica Esparza
CE Administrative Services Specialist
Phone: 210.486.4406
Email: aesparza32@alamo.edu

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Continuing Ed Office: MLH-234