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 Northwest Vista College Library
1st Floor, Redbud Learning Center (RLC)
3535 N. Ellison Dr.
San Antonio, TX 78251
(210) 486-4513
Mon - Thu: 7:30am - 8:30pm
Fri: 7:30am - 4 pm
Sat: 8:30am - 2:30pm

Marketable Skills Achievement Award, Desktop Support Technician CE

The Marketable Skills Achievement Award is a sequence of courses that allows students to obtain high in-demand skills or improve their current skills.

The Desktop Support Technician MSA prepares students for the Microsoft Certified Information Technology Professional (MCITP) Desktop Support examination.  This is a nationally recognized, high-demand certification.

Marketable Skills Achievement Awards are embedded into A.A.S and/or Certificate program plans.  Upon completion of the series of courses, contact your Workforce faculty Program Coordinator to ensure that your award is included on your transcript and receive advising regarding the benefits of continued training to pursue the Certificate or A.A.S.


Semester I

CPMT 1005 - IT Essentials I: PC Hardware and Software
Introduction to information technology and data communication. Includes topics on personal computer hardware and software and basic networking concepts. Build a computer and install a motherboard, floppy and hard drives, CD-ROM, and video cards; install and manage Windows operating systems; add peripherals and multimedia capabilities; demonstrate knowledge of local-area network architecture, networking protocols, the OSI Model, and TCP/IP utilities; connect the computer to a local area network and to the Internet.

ITMT 2002 - Windows Server 2008 Active Directory Configuration
A study of Active Directory Service on Windows Server 2008. Concepts of resource management within an enterprise network environment. Microsoft Windows experience recommended prior to beginning this coursework.


Semester II

ITSC 2039 - Personal Computer Help Desk
Diagnosis and solution of user hardware and software related problems with on-the-job and/or simulated projects. Basic computer skills are required as well as a college level computer application course.

ITMT 2022 - Windows Server 2008 Applications Infrastructure Configuration
Prerequisites: ITMT 2002  or ITMT 2000

A course in the installation, configuring, maintaining, and troubleshooting of an Internet Information Services (IIS) 7.0 web server and Terminal Services in Windows Server 2008.


CE Contact Persons

Anthony Andrade
CE Program Manager
Phone: 210.486.4442

Yvonne Haynes
CE Program Manager
Phone: 210.486.4407

Angelica Esparza
CE Administrative Services Specialist
Phone: 210.486.4406

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Continuing Ed Office: MLH-234