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Library Info
Library Information
Ozuna Library and Learning Center
Cir (210) 486-3555
Ref (210) 486-3557
Fall 2017
Mon–Thurs—8 a.m.–9 p.m.
Fri–8 a.m.–5 p.m.
Sat: Closed
Sun 1—9 p.m.
Computer Lab

Tutoring Services

Gutierrez Learning
Labs -105

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IT Services
Ozuna 121 and 150
Mr. Becerra

Gilbert Becerra, Jr.
Vice President of Student Success | 210.486.3930

Mr. Becerra joined Palo Alto College in September 2015 after serving as Dean of Enrollment Management at Del Mar College in Corpus Christi, Texas. He has worked at public, private, two-year and four-year institutions.  His portfolio includes an extensive enrollment management background with experience in Admissions, Recruitment, Registrar, Assessment, Testing, and Advising.  Additionally, Mr. Becerra also serves as a Senior Consultant with New Reach Media specializing in technology driven enrollment management solutions.  At Palo Alto College, Mr. Becerra oversees the Division of Student Success comprised of sixteen different functional areas and over 120 full and part-time higher education professionals. 


Katherine Doss

Katherine Beaumont Doss
Dean of Student Success | 210.486.3338

Mrs. Doss joined Palo Alto College in June 2010 after serving as an AmeriCorps Project Coordinator with Rebuilding Together Greater Dallas and as an Advisor at The Ohio State University. During her time at Palo Alto College, Mrs. Doss has served students as a Recruiter/Advisor, Coordinator of Scholarships and Alumni, Director of the Welcome Advising Center, Director of Advising, and most recently as Dean of Student Success.

Student Success is a Division at Palo Alto College comprised of 16 Departments that provide support services to students. These departments include:

  • Enrollment Services
  • Advising Services
  • Student Life
  • Student Health Advocacy Resource and Engagement (SHARE) Center
  • Counseling Services
  • Financial Aid
  • Business Office
  • High School Programs
  • Disability Support Services
  • Veterans Affairs
  • Ray Ellison Family Center

The Division of Student Success strives to provide a student centered experience based on our core values in order to provide value added services in alignment with the Strategic Plan and Mission to inspire, empower, and educate our community for leadership and success. All of our services are also in alignment with our Vision to be the best in the nation in student success and performance excellence.


Student Success SLO/SAO Assessment Cycle

Advising Services

Admissions and Records

Assessment and Testing Center

Business Office

Counseling Services

Disability Support Services

Dual Credit

Early College High School

Student Conduct and Advocacy Office

Student Financial Aid

Upward Bound

Veterans Affairs

Welcome Center


What is a Student Learning Outcome?

Student learning outcomes are statements that specify what students will know or value when they complete a program.

What is a Service Area Outcome?

Service Area Outcomes are statements about what a student will experience, do, or receive as a result of a given service.

How does a Service Area Outcome differ from a Student Learning Outcome?

A Service Area Outcome is a student-centered statement about what students will be able to do with the service provided or how they will benefit from the service provided. A Student Learning Outcome specifies what students will know.

Why assess student affairs? Why measure what we’re doing?

As student affairs professionals who many times serve as frontline staff interacting directly with students, it is critical that we understand the student experience and work vigorously to provide an academic ecosystem that supports and empowers students to achieve their goals. Critical to the delivery of quality student services is the identification of key performance metrics, establishing baseline data, and an intentional focus on improving those areas requiring attention.

What mechanisms do you employ to assess performance?

As an institution, PAC employs traditional program review as well as a unit goal and evaluation processes. Additionally, PAC also embraces a continuous quality improvement culture through participation in the Malcolm Baldrige Quality Assessment Review as well as at the state level having earned the 2015 Texas Award for Performance Excellence (TAPE). As an institution, we also utilize CCSSE, Noel Levitz, Departmental Surveys, and the Continuous Feedback Model to better understand the needs and experiences of our students.

How do you identify priorities or areas on which to focus?

Each area employs multiple tools typically beginning with an operational retreat focusing on a detailed needs assessment generated by a Strengths, Weaknesses, Opportunities, and Threats (SWOT) analysis. Gaps are identified and an alignment review is conducted to ensure alignment of strategic directions, key performance indicators, SACS standards, unit goals, program review and/or College Action Plans (CAPS) if applicable. A Focus Plan, Do, Check, Act (PDCA) is typically used during the deployment phase. Alignment with our Strategic Plan and Strategic Directions is critical in achieving the core competencies of the institution and to justify the allotment of fiscal resources.

How does the division improve services to students?

The division improves services in multiple ways. First, point of satisfaction surveys are administered within each area and then included in the monthly executive summary to the College Leadership Team as part of the Continuous Feedback Model. This model also includes personal interactions, phone calls, and feedback submitted via the online comment box.

The division also improves services through measurement of Student Learning Outcomes and Service Area Outcomes. These outcomes focus on specific services offered by the department and the assessment of the outcomes ensures that services are being offered with the highest quality. The measurement of outcomes also ensures that each department reviews how they are offering services on a regular basis and that results are shared with the campus community, typically at the end of each semester. Continue reading for more information about Student Learning Outcomes and Service Area Outcomes.

How does the Division assess Student Learning Outcomes and Service Area Outcomes?

Each department uses at least two methods of assessment. Methods can include surveys, reflection papers, focus groups, and program evaluation.

Where can I find the Student Learning Outcomes and Service Area Outcomes for Student Success?

You may access the department specific outcomes, assessment measures, and communication of results by clicking on the PDF files found within this website. Outcome results and measurement will be posted on the website at the end of the fall semester.