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1819 N. Main St.
San Antonio TX, 78212
210-486-0559
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Welcome to the Office of Technology Services (OTS)

OTS manages the college's technology infrastructure and offers a wide range of services to assist members of faculty, staff and students with their technical needs.  Our Mission is to provide the San Antonio College community with reliable and secure information technology infrastructure and services.

Latest News

 
 

Back to School Sale at the SAC Tech Store

January 12, 2018

Dear Faculty and Staff:

The SAC Tech Store would like to welcome all incoming students to a new and exciting semester!  The SAC tech Store is a one stop shop for all of  your technology needs; conveniently located at the San Antonio College Tino and  Millie Duran Welcome Center.  In addition, we also serve all other campuses as well as the offices of Alamo Community Colleges District.

The SAC Tech Store offers computer repair services on both in-warranty and out-of-warranty computers, free community workshops, and a Trade-In and Trade-Up Program, allowing you to trade in Apple devices such as iPhones, iPads, and Apple Computers for in-store credit.  We also offer special discounts affiliated with the Alamo Community Colleges District.

Our hours of operation are 8:00am to 5:00pm on Monday through Friday.  Stop by to learn more about our Trade-in and Trade-up program, Technology Repair Program, and available education discounts, and explore our amazing innovation gallery!

If you have any questions regarding sales or services, please contact us at sac-techstore@alamo.edu or call us at 210-486-0942.

 
 

SAC Launches its Official Mobile SAC App!

January 10, 2018

Dear SAC Faculty and Staff,Welcome back to San Antonio College!  We are excited to announce a new and unique experience for all faculty, staff, and students in the form of a mobile app, SAC Mobile.  ​

Download this app now on iTunes or Google Play, and enjoy a vast selection of college resources, including a unique wayfinding map specifically designed to guide students from one location on campus to another. 

Mobile SAC also contains links to vital materials such as ACES, Canvas, the SAC Directory, Q-Less, VIA Transit, and much more.

For more information regarding Mobile SAC, please visit our website at http://www.alamo.edu/sac/mobilesac/.  

We hope you have a fantastic semester!

Sincerely,

The Office of Technology Services

 


 

Message from OTS

December 13, 2017

The Office of Technology Services extends our best wishes for a safe, relaxing and festive holiday season to the entire College Community. Please remember that the holiday season is “prime time” for hackers and we must all be on guard to protect our technology and ourselves.

Here are some tips to take to protect your work and home computers over the Holiday break:

1. Please make sure your home computer software and systems up to date, especially the anti-virus program.

2. Log off your work computer over the break. If “Power Save” is enabled, your computer will be automatically shut down.

3. Enable password protection on all computers and hand held devices. Make sure your passwords are unique and strong.

4. Secure any mobile/hand held devices left in the office in a cabinet or other secure location.

5. Shop online only from established, reputable vendors.

6. Make sure the online transaction page is secure – look for “https:” on the address line in your browser.

7. Be on the lookout for any phishing and smishing (same as phishing but sent via Short Message Service (SMS) or text messages) frauds.

8. Keep all your shopping records especially for online purchases. Watch over all your credit card accounts.



Tech Store Faculty and Staff Appreciation Event

November 6, 2017  

SAC Tech Store presents our Faculty and Staff Appreciation Event, a Celebration on Thursday, November 9, 2017 between 10:00 a.m. – 4:00 p.m. The SAC Tech Store will be offering exclusive savings at our one-day event. Stop by the campus store and indulge yourself to a great deal!  

    •  Save up to $400 on new Mac or IPad models purchased on November 9, 2017
    •  Preorder in-person at the SAC Tech Store by October 23 – November 6, 2017   Pre-order closes on Monday, November 6, 2017 at 4p.m
    •  Complimentary Set up and installation available after Sale
    • Don’t forget, the SAC Tech Store also accepts old devices for in-store credit. Trade- in your device during the event and receive the value of the trade-in, towards your new device purchase!!  

Educational pricing offer is good for personal purchases only. Education pricing is available to current Alamo Colleges District students, faculty, and staff. Offer not valid for institutional purchases or payment with p-cards.   

For more details, contact the SAC Tech Store at (210)486-0942 or sac-techstore@alamo.edu.

 


 

The SAC Tech Store Anniversary Party has been canceled due to inclement weather.
Please see below for more information.

August 25, 2017

Due to inclement weather, San Antonio College, along with the Alamo Colleges District, will be closed starting at 12pm on Friday, Aug. 25, 2017 through the weekend. We are scheduled to re-open on Monday, Aug. 28, depending on the impact of the storm. 
 
Employees who wish to take leave on Friday morning should contact their supervisor for approval.
 
The National Weather Service has announced the strong possibility of heavy rain and flooding in our area tomorrow afternoon and this weekend. In light of this, San Antonio College will take the following measures:
  • The SAC Student Convocation scheduled for Friday, Aug. 25 from 8 a.m. to noon has been cancelled. 
  • The SAC Tech Store Anniversary party scheduled for Friday, Aug. 25 from 2-4 p.m. has been cancelled. 
  • The SAC Planetarium will not offer planetarium shows on Friday evening. 
  • New Student Orientationscheduled for Saturday, Aug. 26 has been cancelled. Students registered for this NSO can work with an advisor to prepare and register for Start II. Advisors will contact students on Friday, Aug. 25. 
  • The WOW event scheduled at the Empowerment Center on Saturday, Aug. 26 has been cancelled. 
  • A rain plan has been implemented for the Weeks of Welcome events scheduled for Monday, Aug. 28, moving the info booths and Student Life T-shirt giveaway indoors. Check http://alamo.edu/sac/WOW17 for updates.  
 
 

SAC Tech Store Anniversary Celebration

August 25, 2017



Dear Employees,

It has been a year since we had our grand opening of our SAC Tech Store and we take this opportunity to thank you for helping us succeed and to invite you to join us in a celebration of accomplishment.  The SAC Tech Store offers multiple services that create a one-stop shop experience for any individuals affiliated with Alamo Colleges District. We offer high quality technical support services, technology deals including high-tech accessories and fee-free training services.

Please drop by our SAC Tech Store on August 25, between 2:00 p.m. and 4:00 p.m. and receive special anniversary discounts, participate in fun games and enjoy delicious refreshments.  We also have some great technology sale deals to help you get started on the right foot this semester.

Once again, thank you for helping us make this past year successful and we look forward to more celebrations in the coming future.  Come help us kick off the next fifty years at our SAC Tech Store.

We have appreciated your business in the past and hope to see you all again soon!  Contact us at sac-techstore@alamo.edu or call us at 210-486-0942.


 

SAC Tech Store Faculty and Staff Appreciation

April 2017

Dear Faculty, Staff and Students,

The SAC Tech Store presents our Spring Faculty and Staff Appreciation Event, a Fiesta Style Celebration on Tuesday, April 25, 2017 between 8:00 a.m. – 5:00 p.m. The SAC Tech Store will be offering exclusive savings at our one-day event. Stop by the campus store and treat yourself to a great deal!SAC Tech Store presents our Spring Faculty and Staff Appreciation Event, a Fiesta Style Celebration on Tuesday, April 25, 2017 between 8:00 a.m. – 5:00 p.m. The SAC Tech Store will be offering exclusive savings at our one-day event. Stop by the campus store and treat yourself to a great deal!

  • Save up to $200 on new Mac or iPad models purchased on April 25, 2017
  • Pre-order by April 21, 2017 available in-store
  • Complimentary Set up and installation available after Sale
  • Free Training Vouchers
  • Innovation Gallery Exhibits, Hands-On Showcase
  • Free Food & Drinks
  • Fiesta Medals for first 100 Visitors and Free Giveaways
  • And More...
Disclaimer: All orders must be processed by April 25, 2017.

 


 

SAC Tech Store Open House

March 2017

The SAC Tech Store invites you to a special OPEN HOUSE to celebrate the launch of the SAC Tech Rangers Service Bar (a new repair service like the Apple Genius Bar) from 9 a.m. to 1 p.m. Saturday, March 4.  There will be giveaways, discounts, food and drinks, and a special appearance from 98.5 The Beat from 9 to 11 a.m. This event is free and open to the community. For more information, visit alamo.edu/sac/Tech-Store-Open-House/

 


 

The SAC Tech Store Opens New Tech Rangers Service Center

February 2017

  

San Antonio College is proud to announce the upcoming celebration and grand opening of the new Tech Rangers Service Center within the SAC Tech Store!  In addition to offering free technology workshops to the surrounding community, and selling amazing hardware to include Apple and Dell products, the SAC Tech Store will now provide expert repair and security services to Alamo Colleges as well as the entire San Antonio community.  Services will include hardware and software repairs, system upgrades, system cleaning, device tune-ups, full system diagnostics, troubleshooting, and data recovery.     

The SAC tech Store is a one-stop technology store and repair center for all of your personally owned devices, providing expedient and concise repair services for every Alamo Colleges student.  With a convenient downtown location, the SAC Tech Store is a superior choice for all of your hardware and software needs.      

Store hours are Monday through Friday from 8:00 a.m. to 5:00 p.m.  For more information, visit our website at sactechstore.org.    

The SAC Tech Store invites you to be among the first to experience our new service 

Tuesday, February 14th, 8:00 a.m.-5:00 p.m. at the SAC Tech Store

Giveaways! Discounts! Food & Drinks!  The first 50 visitors get a free gift. 

 
 

Office of Technology Services (OTS) at San Antonio College unveils a new Laptop Lending Kiosk at the Moody Cafe

May 2016

The Office of Technology Services is proud to introduce a new self-service Laptop Lending Kiosk located at the Moody Learning Center, second floor near the Moody Café, effective 13 May 2016.   The innovative new laptop lending kiosk will dispense DELL laptops and MacBook for use by current students at San Antonio College.  The kiosk holds 12 laptops that could be checked out by any currently enrolled student for a maximum of three hours at no cost; simply by scanning their student identification card.  First-time users will receive a temporary passcode via their ACES email.  Laptops come with restrictions and terms of use.  Students are advised to remain on the Moody Learning Center, 2nd Floor while using the laptops, which are equipped with security sensors.  San Antonio College will evaluate the use of the laptop lending kiosk and results will determine if additional kiosks can be added around campus.  We expect this new innovative service greatly improve San Antonio College student’s academic experience.

For more information on the Laptops Anywhere initiative, check out the Laptops Lending Kiosk section of our Service Catalog.

 



 

Office of Technology Services (OTS) Unveils Dashboard to Showcase Key IT Performance Metrics

February 2016

As a next step to improve department accountability and transparency, OTS will begin publishing monthly key IT measures through an electronic dashboard beginning February 2016.  The purpose is to effectively showcase our unit productivity, efficiency and impact of technology services on campus.  As we continue to collect and track performance data, we intend to update the site with new content and data drill-down to explain specifics.  Our first TV display with IT metrics is available beside our Service Center location, MLC Building, Room 710.  Our metrics dashboard is also available through an online web site, linked to our OTS web page: To access, visit http://www.alamo.edu/sac/ots and select Service Catalog à Metrics button.  With this new initiative, we hope to improve data access and transparency and data consistency while tracking data trends over time to support strategic decision making.  If you have feedback to offer on the metrics or visualizations, please email us at sac-it@alamo.edu

 


 

The San Antonio College Office of Technology Services is pleased to announce the release of the new OTS Service Catalog

June 2015

 The Service Catalog is a comprehensive list of all San Antonio College technology related services and resources that can be performed by the Office of Technology Services, as well as key services supported by District IT.  The implementation of the Service Catalog allows faculty, staff, and students to present their needs and requests to the subject matter experts directly by providing a list of services and/or service related topics, an overview or description of each service, and the process for requesting the service needed.  To access the service catalog, got to  http://alamo.edu/SAC/OTS and click the “Service Catalog” button located on the right.    If technical support is needed while navigating the OTS Service Catalog, contact the SAC Helpdesk at (210) 486-0777. 

  
 
 

 

Tag(s): IT

Contact Information

Usha Venkat,
Director of Information Technology
uvenkat@alamo.edu 

Location:
Moody Learning Center (MLC-709C)

Phone:
210-486-0030

______________________________

Technical Problems? 

Email:sac-helpdesk@alamo.edu
Phone: (210) 486-0777

 
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