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1001 Howard St.
San Antonio TX, 78212
(210) 486-0554
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Qless > Qless FAQs


• What is Qless? 

o QLess is a "virtual" line where students can reserve a spot via the internet or text without physically lining up in front of Admissions Office or the Student Mega Lab.

 

• What Queue should I join? 

o This will depend on the service you require. If you have enrollment questions, join the Admissions Office Queue. If you require technical assistance, join the Student Mega Lab Queue.

 

• Do I need any special technical equipment or software? 

o All you need is a cell phone with texting capabilities or a computer station/ kiosk with internet access. Note: QLess works with all cell phones.

 

• What are the available Queue Times and Services? 

o Admissions Office Queue:

  •  Name Change
  •  Submit official transcripts
  •  Primary Institution/Home College Change
  •  Major/Program Change
  •  Submit Bacterial Meningitis Documents
  •  Reset ACES Password
  •  SSN Correction
  •  OTHER

o Student Mega Lab

  •  ACES Support
  •  Email Support
  •  Canvas Support
  •  MS Office Support
  •  Multimedia Support
  •  Registration Support
  •  Printing Support
  •  Scanning Support
  •  Technology Consulting
  •  Other

 

• What are the Service Hours? 

o Admissions Office Queue: Service Hours

  •  Mondays, Wednesdays, Thursdays & Fridays: 2:00 PM -5:00PM
  •  Tuesdays: 2:00 PM -7:00PM

     

o Student Mega Lab

  •  Monday – Friday: 8:30 AM - 4:30PM

 

• How do I join the queue? 

o You can join the queue by cell phone or local kiosk:

  •  To join via Cell Phone, text “SANANTONIOCOLLEGE” or “SAC” to 619.639.1212  
  •  To join via Kiosk, locate and click the button to join “VIRTUAL QUEUE”.

o Once you are at the QLess Hompage, click the screen to begin. You will be prompted to enter your cell phone and then your name.
Note
: If you do not have a cell phone, click the “No Phone” button and type in your name.

o When prompted, select the appropriate department and service needed. Check the service that best fits your issue or select “other”.

o Once you have entered a line you will either see your name with the estimated time to be seen or receive a text on your phone with that information.

 

• What happens when I join the Queue? 

o An estimated time to be seen via a phone alert or by local kiosk
o An opportunity to ask for more time if this estimation does not work with your schedule
o A text alert to update you when you are approximately 15 minutes away from being seen so you can start heading to the general department area.
o Control of your day, so you can do the things you need and address your enrollment or technical issues.

 

• Will I be dropped from the Queue? 

o QLess will not drop your reservation. You have to send it a command to be removed from the line. If you do not respond within 15 minutes when summoned, you will become expired and may rejoin the queue at the front of the line. If you do not respond again, you will no longer be guaranteed a position in the virtual queue.

 

• How do I get information about my placement in the “Virtual Line”?  

o Got a phone? Receive Alerts for: 

  •  Estimated Wait times

• Example: Thanks! Your estimated wait is now 33 min. We’ll let you know when you reach the front. Commands you can send: “S” – Status update, “L” – Leave, “H” - Help 

  •  Status updates

• Example: San Antonio College: There are 2 students ahead of you in line. Your estimated wait is now 19 min. Need more time than that? Reply with “M”.  

  •  Confirmation of more time requested

• Example: Thanks! Your estimated wait is now 29 min. We’ll let you know when you reach the front.   

If you need even more time, just reply with “M” followed by the # of additional min you need (for example, “M 20” if you need 20 additional min.)

  •  Alert for 15 minutes or less

• Example: Status update from Admissions office: Not ready yet, but your est. wait is 13 min. Please head back as soon as possible. Need more time? Reply with “M”  

  •  You’ve reached the front!

• Example: Thanks! You’ve reached the front! Please proceed to FAC-216-Window D & tell them your phone number. Need more time? Reply with “M”.  


o Easy to communicate via phone commands: 

  •  “S” = Send status update

• If you want to know information regarding number of people are in the virtual line before you and updated estimated time, then text “S”. 

  •  “M” = More time needed

• If you need more time before you can report to the department’s Service Desk, then reply with “M”.

• If you need even more time, just reply with “M” followed by the # of additional min you need (for example, “M 20” if you need 20 additional min.) 

  •  “L” = Leaving virtual line

• If you no longer wish to maintain your reservation in the Virtual Queue, then text “L”. 

  •  “H” = Help

• If you need assistance regarding your reservation, text “H”. 

  •  “J” = Re-join the virtual line

• If you have left the Virtual Line or become expired by not reporting to the department’s Service Desk within 15 minutes of receiving the alert, then you need to text “J” to rejoin the virtual line and you will become 1st in the Queue. Note: If you don’t rejoin within 15 minutes, you are not guaranteed any placement in the Virtual Queue line.

• Example: Sorry, we still haven’t heard back from you, so we had to give your spot to someone else. You have 2 min to rejoin the front of the line – reply with “J”. 

o No Phone… No Problem! 

  •  You will see your name in the Virtual Queue on the screen at the local kiosk
  •  Wait in the common area to be called or prompted on the kiosk screen
  •  Be sure to regularly check Queue screens for status updates.
  •  If you leave and miss your name, you will not be able to maintain your spot in the Virtual Queue after 15 minutes of being summoned to report for service.

 

• Can others use my number to join the queue? 

o Your phone number is in the database and associated with the name used. If you change the name associated with the phone number then it will be updated in the system and replace the original name in the Virtual Queue holding any current reservations. Each time you reenter the phone number, it will pull your associated name up to save you time if you need to get back into a virtual line.

 

• How is my phone number protected? 

o Although your phone number is stored in the database, it is not fully visible to any of the service attendants. They will only be able to verify the last 4 digits of your number. Also, QLess does not sell or allow numbers to be spammed by QLess or any third parties. Please see the QLess Privacy Policy for more information and security measure to protect your information: http://qless.com/about/privacy/

 

• Who do I call for technical assistance? 

o For technical support issues, contact:
o San Antonio Help Desk: 210-486-0777
o QLess Support: 877-QLESS-SOS (877-753-7776) from the US, or at +1-920-321-1234 from any other country.
 

Contact Information

San Antonio College Help Desk
(210) 486-0777
Sac-helpdesk@alamo.edu

OTS Service Center
Walk-In Assistance
MLC 710