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Welcome to ACES

Alamo Colleges Education Services is a secure portal connecting Faculty, Staff & Students to Academic Resources, Email, and other Online Resources.

Support Contacts: Helpdesk: 210-485-0555 | Weather Line: 210-485-0189


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St. Philip's College Library 

MLK Campus: (210) 486-2330
Location: Center for Learning Resources (CLR)

SWC Campus: (210) 486-7023
Location: Building 1-C123

Library Info  

Where is the syllabus located?

The syllabus is located in ACES under the “My Courses” tab. Under “Courses I’m Attending,” click on the “Basic English Lab” link. Next, click on the “Files” link then click on “Syllabus.” You can also find it under the Academics tab and click on “Online Syllabus.”

What is going on this week in lab?

Depending on the week, you may either have to attend a workshop or work on a MyWritingLab computer module. Check the syllabus, course calendar, or our Facebook page for information.

Why do I have to do this?

The lab complements your English 0300 or 0301 course. You will be provided with support such as workshops, tutoring, and supplemental activities that will strengthen your writing and skills for success in your English class.

Am I supposed to come in at my designated lab time?

Yes. If there is a conflict, please contact Lab staff to arrange an alternate time.

What are the fall, spring and summer hours?

Hours are located under the Contact Information to the right.

Do I have to come every week?

Yes. If you miss a lab, it is your responsibility to make up the missed lab. Attendance is key to being successful with the English class and lab.

Can I access this at home, and if so, what is the website?

If you are behind, you may access from home. However, you still are required to come in during your designated time each week.

How do I find my username and password for MyWritingLab?

Your username should be your ACES email address (ex.: and your password should be your ACES password. If you cannot recall your information, visit

What is open lab?

Open lab is a time for you to receive assistance on English 0300 or 0301 assignments. If you are behind on MyWritingLab, you may catch up on any modules during this time, too. You may also receive supplemental exercises if you need extra practice with a particular skill.

What is my grade in the lab, and where can I find it?

Your English instructor will decide how he or she will weigh the lab. The lab counts as a percentage of the course grade. Typically, instructors count it as 20% of the overall English grade. The percentage is located on the English 0300/0301 course syllabus handed out by each instructor.

How do I buy an access code for MyWritingLab?

An access code can be purchased online in the lab or in the bookstore. In order to purchase the code online, you must have a credit card, debit card, prepaid Mastercard or Visa, or PayPal account. Please ask the ISS staff for help on this issue.

Do I need a book for the lab?

No. You only need to purchase an access code. If you purchase a new course textbook, then the access code will come with it.

What major programs or services are offered by your department?

  • Workshops
  • Online Learning Modules
  • Supplemental Instruction

How can I make up a day I missed?

If you miss a workshop day, you need to make it up during the workshop week. You cannot make up a workshop during open lab. If you miss a module day, you may come into the lab Monday-Thursday from 8:00 am-7:00pm, or Friday from 8:00 am-1:00 pm to make up the time. Be sure to arrive at the top of the hour. Please come in during the regular time if at all possible.

How do I format a paper?

English papers are written in Modern Language Association (MLA) format. The document guidelines are located in the “English Lab” ACES group under the “Files” link. Another option is to format your assignment in the MS Word document with the “References” tool. If you need additional help, you may ask the Lab staff.

Where can I find additional help?

Talk to one of the lab instructors if you are struggling with a particular skill; they will assist you in locating resources and will provide you with individualized tutoring.

Contact Information

Norris Technical Building (NTB) 405
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Tiger PAWS Journals Callout  

 Tiger PAWS Editorial Staff Application

INRW 0420 Lab Schedule

Fall/Spring Schedule
Day Time
Monday 8-5pm
Tuesday 8–5pm
Wednesday 8–5pm
Thursday 8–5pm
Friday 8–5pm
Sat. & Sun. Closed

Tiger P.A.W.S. Literary Journal