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Welcome to ACES

Alamo Colleges Education Services is a secure portal connecting Faculty, Staff & Students to Academic Resources, Email, and other Online Resources.

Support Contacts Helpdesk (210) 485-0555 Weather Line (210) 485-0189


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Alamo Colleges' Library Information

St. Philip's College
• MLK Campus Library
• Southwest Campus Library


Student Financial Aid Appeal Submission Dates 

 Summer  - No Appeal Process

 Fall 2015 - May 1 - June 30, 2015 (Expired) 

 Spring 2016 - September 16 - October 30, 2015


Click HERE for instructions to complete the appeal process in ACES.



Q. How long do I have to submit supporting documentation once I have submitted my appeal?

A. You have 7 days to submit any supporting documentation after you submit your appeal. 

Q. I have been out of college for a number of semesters or years, how can I be on suspension?

A. Your academic history, including hours transferred into the Alamo Colleges, is cumulative and never resets itself. Once you are in violation of SAP requirements, the suspension status remains until an appeal is approved or sufficient progress is made. Transferred hours count towards maximum attempted hours.

Q. I've been removed from Academic Dismissal or am approved for Academic Fresh Start, does this remove me from financial aid suspension?

A. No. An approved petition or Academic Fresh Start does not impact your financial aid suspension. Only an appeal approved through the financial aid appeal committee can reinstate students. 

Q. I'm on financial aid suspension, can I still apply for a Direct Loan?

A. No. Your suspension status impacts eligibility for all federal aid, including Direct Loans. 

Q. Is there anyway to expedite the review of my appeal?

A. No. Appeals are reviewed according to the date they are received. 

Q. How long will it take to receive a decision?

A. The review time can take up to 7 weeks and there is no guarantee your appeal will be approved. 

Q. How will I be notified whether my Appeal is approved or denied?

A.  A message will be sent to your ACES Financial Aid portal. 

Q. If my appeal is denied can I petition the decision?

A. No. The committee's decision is final.

Q. If I submitted my appeal before the Priority Processing Date, does this impact the processing time?

A. No. The Priority Processing Date does not apply to Financial Aid Appeals for Reinstatement.