The Student Financial Aid office does not issue billing statements, refunds, or accept payments.
For more information on billing and payments please visit the Business Office website
For more information on refunds please visit the AlamoCash Card website
I have an award posted, will I be dropped from my classes?
No, students who have an award posted to their ACES Award Summary will be protected until the award credits to pay tuition.
If I do not have an award posted what should I do?
Students who applied after the Priority Date and are being processed will need to make payment arrangements until their financial aid application is processed and eligibility determined.
When will my award credit to pay my tuition?
Financial Aid awards begin crediting no earlier than 10 days before classes begin.
When will I get my refund?
Refunds generally post 2-3 days after the AlamoCash Refund amount posts to your ACES account. For more information visit the Refund webpage.
How will I get my refund?
All financial aid refunds post to the AlamoCash Card. For more information on how the card will be provided visit the AlamoCash Card webpage
If I receive my award after I've paid my tuition on signed up for an installment plan will I be reimbursed?
- Students whose award credits after tuition has been paid will be reimbursed up to the amount of financial aid they actually qualify for
- Student who are paying through an installment plan will see their award pay any remaining balance and will be reimbursed up to the amount of financial aid they actually qualify for
I haven't received my card or am having problems activating it?
To get information on the status of your card visit the Acceluraid website or call 1-866-930-4065. If you are having problems activating your card call 1-966-678-7535. All Alamo Cash Card FAQs are also available online.
More helpful Refund and Payment Information
Business Office Payment Calendar - Students whose financial aid has not been processed or still have a balance after tuition has been deducted from their award should check the Business Office Payment Calendar and resolve any balance by the necessary date or risk being dropped for non-payment
For information about when you will receive your ALAMOCash Card refund visit the Refund Schedule.
Business Office Installment Plan - Students who need to set up a tuition installment plan can do so through the Virtual Business Office.
For other questions regarding your Installment Plan please contact your college's Business Office.