We provide support to more than 5,000 employees and 67,000 students across the district. With the continuing growth of our district and online services, IT support is in constant demand. Our Support Central technicians will be happy to assist you with any technical errors you may experience within the Alamo Colleges ITS systems.
Utilizing IT resources we provide:
- Helpdesk Assistance
- On-site Technical Support
- Technology Training
- Technical Documentation & Help Guides
- Online Tutorials
- Technology Consulting
- FAQs Database
- Desktop Replacement Services
Get Help After-Hours
Students may e-mail a description of a problem to firstname.lastname@example.org. IT Support will respond to cases submitted via email within 24 hours or sooner. If IT Support cannot resolve your question, the staff will forward your case to the appropriate System Administrator for resolution. Please note, our System Administrators do not necessarily have the same hours as IT support, but have committed to a response time of 24 hours or sooner upon receipt of the request. If you are affected by an unscheduled outage of an Alamo College service, the system administrator will be contacted to begin the process of emergency diagnosis and repair of the service.
If an Alamo Colleges service experiences an outage outside of IT Support's operating hours, please call 210-485-0911. DPS staff on duty will be able to determine if an outage exists and report it to the appropriate support group for repair. Questions regarding applications will not be answered or logged by individuals outside of IT Support's operating hours.
Technology Support Supervisor