Information Technology Services

Our mission is to deliver top-quality, cost-effective technology solutions that drive student success and performance excellence.

IT Services includes five dedicated areas, all working together to ensure an exceptional technology experience.

  • Network and Operation
  • IT Project Management
  • Application and Systems
  • Client Services
  • Enterprise IT Risk and Security Management

The Information Technology Services departments report to and are led by the District Director of Information Technology Services.

Services

  • Wired and Wireless Network Access
  • Internet and Intranet Website Administration
  • Help Desk Services
  • Instructional Technology and Learning Management
  • Administrative Systems and Reporting
  • Information and Storage Administration
  • Client Hardware and Software Support
  • Email Administration
  • Conferencing and Collaboration
  • Telephony
  • Portfolio and Project Management

Highlights

District IT Services supports the Alamo mission by delivering reliable, secure, and accessible technology resources for students, faculty, staff, administrators, and the community.

Our commitment is to provide effective, efficient solutions for all users.

Technology Resources for Students

Canvas Online Learning

The official learning management system of the Alamo Colleges.

Learn more

Technology Deals

Alamo Colleges Now Offering Every Student, Faculty and Staff access to Microsoft full Office Suite.

Learn more

Web Browser Checklist

ACES and Canvas Browser Checklist

Learn more

 

IT Help Desk

Help Desk is the central point of contact for all technology needs. Contact us by phone, email or visit.

Contact Us

District Helpdesk Information

Phone: 210-485-0555 Option 3
Out of Town Students: 866-493-3947 (toll free)
Email: helpdesk @alamo.edu

Regular Hours of Operation

Monday - Friday: 8:00 am - 12:00 am
Saturday: 8:00 am - 9:00 pm
Sunday: 11:00 am - 12:00 am

 

Caller Checklist

When calling, please have the following information readily available

  • Last four digits of SSN
  • ACES ID
  • Date of Birth
  • Banner ID

 

College Helpdesks

 

San Antonio College Helpdesk
210-486-0777

St. Philip's College Helpdesk
210-486-2777

Palo Alto College Helpdesk
210-486-3777

 

Northwest Vista College Helpdesk
210-486-4777

Northeast Lakeview College
210-486-5777