Records and Transcripts

Both current and former students can request transcripts online via ACES.

• Current students can access web services at the top left corner of their ‘Student’ page.
  
  Web Services > Student tab  > Student Records > Request Official Transcript
  
  

• Former students can access web services at the bottom left side of their ‘Home’ page.
  
  Web Services > Student tab > Student Records > Request Official Transcript
  
  

 Within the ordering process, you will have the following options available:

• Hold for Grades: your transcript will not be produced until the in-progress term has ended, and all grades are posted to your record.

• Hold for Degree: your transcript will not be produced until the in-progress term has ended, and all grades with your degree award have been posted. This may be as many as 45 days after the end of the applicable term.

• Include Attachments: you may include attachments to accompany your request if required by the recipient.

There is a minimum charge of $10.00, via credit or debit card, per transcript.

A $5 discount will be applied within the order when the PDF option is specified as the delivery method for those eligible requests.

Overnight delivery is available for an additional charge.

Required Information

• Correct name and billing address for the credit/debit card used
• Year attended from & to
• Birth Date
• First name & Last name
• Current address with city and state
• Primary Email address
• Primary reason for order (list to choose from)

Recipient:

• Type (list to choose from)
• Designated ‘Attention to’ or department
• Physical address with city and state
• Email (when PDF option is utilized)

Important Notes: 

If you need official transcripts for a third party, they must be sent directly to their email address.

1. Transcripts are NOT printed on campus.  ALL transcripts are printed and mailed from an off-site location after a request is made.  For this reason, it is not possible to pick up a transcript in person on the same day as your request.
   
   Transcript request take 3 to 5 business days to be processed when it is a printed transcript.  PDF requests for students with no holds and/or issues within their request, are typically sent out within the hour of the order being processed.
   
   Please contact Credentials Solutions at 847-716-3005 if your request is not processed in 7 business days.  During peak transcript request periods, the processing time for your transcript may be longer.
   
   
2. Students with a ‘transcript-hold’ will be able to request a transcript online, but until the hold is resolved, the transcript will not be sent out.
   
   For information on your transcript hold, contact the Alamo Colleges Call Center at 210-212-5266 or toll free at 1-844-202-5266.

Please know that by submitting your transcript request through the link below, there may be a delay in submitting your official authorization to Credentials Solutions for the release of your transcript.

There is no delay in requesting your transcript through your logged-in ACES account.  If you need help retrieving your login information, please contact our helpdesk.

There is a minimum charge of $10.00, via credit or debit card, per transcript.

A $5 discount will be applied within the order when the PDF option is specified as the delivery method for those eligible requests.

Overnight delivery is available for an additional charge.

Required Information

• Correct name and billing address for the credit/debit card used
• Year attended from & to
• Birth Date
• First name & Last name
• Current address with city and state
• Primary Email address
• Primary reason for order (list to choose from)

Recipient:

• Type (list to choose from)
• Designated ‘Attention to’ or department
• Physical address with city and state
• Email (when PDF option is utilized)

Important Notes: 

If you need official transcripts from a third party, they must be sent directly to their email address.

1. Transcripts are NOT printed on campus.  ALL transcripts are printed and mailed from an off-site location after a request is made.  For this reason, it is not possible to pick up a transcript in person on the same day as your request.
   
   Transcript requests take 3 to 5 business days to be processed when it is a printed transcript.  PDF requests for students with no holds and/or issues within their request are typically sent out within the hour of the order being processed.
   
   Please contact Credentials Solutions at 847-716-3005 if your request is not processed in 7 business days.  During peak transcript request periods, the processing time for your transcript may be longer.
   
   
2. Students with a ‘transcript hold’ will be able to request a transcript online, but until the hold is resolved, the transcript will not be sent out.
   
   For information on your transcript hold, contact the Alamo Colleges Call Center at 210-212-5266 or toll-free at 1-844-202-5266.

1. Log into ACES
2. Choose ‘Web Services’
3. Click on ‘Student’
4. Click on ‘Student Record’
5. Click on ‘View Unofficial Academic Transcripts’ (boxes should be prefilled)
6. Click ‘Submit’
7. Right-click and choose ‘Print’

Verification of Enrollment

Students can request a Verification of Enrollment from Myhub for insurance, housing, daycare, jury duty, employment, loan deferment request, or military ID purposes. Students need to submit enrollment verification requests for each college where they are taking classes.

How to access Myhub through ACES:

• Log in to your ACES student portal 
• Search for the 'Student Self Services' card and click 'Student Services'. 
• Under the self-services section, select the ‘Request Enrollment Verification’ link 
• Click on your college's SSO link to launch Myhub 
• Click “Self Service” on the Myhub Dashboard
• Under ‘Enrollment History’ select your school
• Select ‘Current Enrollment Certificate’
• Click ‘Download’

*Important Notice: If the above SSO MyHub links do not provide enrollment history the student may be under these circumstances.

Students who attended NVC, PAC, SAC, or SPC prior to 2012, or NLC prior to 2018, should not use the links above. They can access their enrollment verification by creating their account at MyHub.org the site accepts only Linkedin or Google account.