Need Help Accessing Your Course?

You might need to verify your ACES ID. 
Go to the ACES login page and select “Get my ACES User Name” link in the "ACES Login Information" box.

- OR -

Your password needs to be reset.
Contact the Alamo Colleges District IT Help Desk at (210) 485-0555 [Option 1] to reset your ACES password.

Your online course needs to be synced.
Contact NLC’s IT Help Desk at (210) 486-5777, or after 5 p.m., the Alamo Colleges District IT Help Desk at (210) 485-0555, Option 4.

The instructor has not provided access instructions.
Ask your instructor at the following class meeting for instructions, or contact him or her ahead of time and let them know.

f you can log in to Canvas, but not the publisher's site, first make sure you have the access code that is typically bundled with the publisher's textbook.
If you need assistance with the code, send the instructor an email or call and let him or her know you need assistance.  
If you need assistance navigating this site, send the instructor an email or call and let him or her know you need assistance.

For technical support or help with Pearson's MyLabs, contact the publisher:
Instructors can call 888-433-8435, Monday – Friday, 8 a.m. - 8 p.m. EDT.
Students can call 800-677-6337, Monday – Friday, Noon - 8 p.m. EDT.
Pearson 24/7 Technical Support chat, email and a knowledge base are available at http://247pearsoned.custhelp.com.

If you are still experiencing a technical issue with ACES or logging in to your course, contact NLC’s IT Help Desk at (210) 486-5777, or after 5 p.m., the Alamo Colleges District IT Help Desk at (210) 485-0555, Option 4.

Technical problems in Canvas may be referred to Canvas Technical Support at (210) 485-0555, Option 2.