Service Catalog A-Z Index

Explore the OTS Service Catalog with our convenient A-Z index to quickly find the IT services and support available to the San Antonio College community. The catalog overviews key services, contact details, and request procedures from the San Antonio College Office of Technology Services and District Information Technology Services.

# - D

#

3D Print Studio

4DX Support Resources

A

ACES (Alamo Colleges Education Services)	ACES for Faculty and Staff	ACES for Students
ACES Portal	ACES Web Services For Faculty and Staff	Alamo GPS for Students
Alamo GPS for Faculty and Staff	AlamoTalent	Announcements
Appropriate Use of Information Technology	Asset Inventory	Assistive Technology Support
Audio Conferencing	Audio Conferencing Support (VOIP)	Audio/Video Design and Consultation
Available Software List

B

Backup & Recovery for Desktops	Backup of Personal Data	Banner 9
Banner Access	BioSig-ID

C

Call Center Setup Services	Campus Event Technical Support	Canvas - Instructor
Canvas - Student	Classroom Integrated Technology Workshops	Classroom Lecterns
Classroom Technology Support	Computer Workstation Request	Computer Workstation Request

D

Data Backup and Recovery	Department Technology Move	Desktop Replacement Plan
Disposal of Alamo Colleges Property (Technology)	Distance Learning Support	Document Camera Support
Document Imaging and Management

E - I

E

eClips Production	Education and Technology Training	eFax Service
Email (Exchange) Distribution Lists	Email Access	Email Accounts (Guest or Group)
Email for Faculty and Staff	Email for Students	Emergency Alert System
Emergency Phone Support	Employee Network Drive (Home Directory)	Employee Technology Resource Guide
Encryption Services	End of Course Evaluations	ePortfolios
Equipment Loans

F

Faculty Consultations

Faculty Evaluations (AlamoTalent Performance Review)

G

Go Print - Pay for Print Service

Graphic Design Services (PR)

H

Hardware & Software Recommendations	Hardware and Software Standards	Hardware Maintenance
Hardware Purchases (Quotes)

I

Instructional Innovation Center (IIC)	IT Contract Review Process	IT Non-Disclosure/Confidentiality Agreement
IT Security Incident Reporting	IT Service Level Metrics

L - P

Mega Lab	Missing or Stolen Technology Equipment	Missing or Stolen Technology Equipment
Mobile App

Network Account Request (Active Directory)	Network Administrative Access	Network Data Wall Port Request
Network Shared Storage	Network Shared Storage Access	New Phone Request (VOIP)
New Software Request

OTS-Technology Procedures	Online Learning	Online Teaching Certification Process
Open Access Student Kiosks	Open Computer Labs	OTS Service Level Agreement
Outlook Shared Calendars

Password Reset	Peripheral Equipment Request	Phone Directory Updates
Photo Booth Reservations	Printing Support and Supplies	Programming Design and Consulting
Projector Support	Purchase of Non-Standard Technology

Q-Z

Q

Quality Matters

R

Remote Access (VPN Access)	Report SPAM	Reporting & Analytics
Respondus Lockdown Browser	Respondus Monitor

S

Security Awareness Training	Server Back Up Services and Restore Options	Service Center
Service Management Solution - FootPrints	SharePoint Access	SharePoint/Alamo Share System
Smart Classrooms	SoftChalk	Software Renewal/Maintenance
Stewart Printer Locations	Student Computer Support	Student Technology Resource Guide
Survey Support (Survey Point)	System Alerts

T

Technical Support	Technical Training	Technology Infrastructure Assessment
Texas Administrative Codes - Title 202	Training Guides	Turnitin

V, W, Z

Voice Mail Services	Web Application Development	Web Application Maintenance and Modification
Web Conferencing Tools	Web Content Management System (WCMS)	Web Page Development and Support
Wireless (AlamoGuest) Access	Wireless (AlamoNet) Access	Wireless Access Points Additions
Zoom