Technical Support

The Office of Technology Services provides technical support and solutions to San Antonio College.

We offer services to all faculty, staff, and students through our Helpdesk and onsite support staff. Our team can assist you with a wide range of solutions for technology-related issues such as basic computing problems, software and hardware issues, and password recovery

San Antonio College

Hours of Operation
Monday - Thursday
8 am - 7 pm
Friday
8 am - 5 pm

CONTACT:
Phone: 210-486-0777
Email: sac-helpdesk@alamo.edu

Online Service Request

Submit a service request work order through the Service Management Solution

Footprints

Note: To access Footprints, enter your workstation username and password.

District Support Helpdesk

HOURS:
Monday - Friday
8 am - 12 am
Saturday
8 am - 9 pm
Sunday
11 am - 12 am

CONTACT:
Toll-Free: 866-493-3947
Email: helpdesk@alamo.edu

The Office of Technology Services (OTS) System Alerts Service is an alert-delivery method used to distribute timely information on major OTS services, unexpected outages, and maintenance schedules to the San Antonio College community.

System Alerts

Technical Support Zones & Staff

At San Antonio College, Technical Support is organized by a zoned service area. Each zone represents several buildings with a specific geographical location on the campus. A Zone leader and Zone staff are assigned to each zone.

Zones Map

Zone 1 & 6

Zone 2

Zone 3

Zone 4

Zone 5

OTS Service Catalog

Browse the OTS Service Catalog by User Category or search our comprehensive A-Z index for easy access to IT services and expertise available to the San Antonio College community.

Contact US:

After Hours