Academics Online Learning Technical Support

Distance Learning Technical Support

Our Technical Support mission is to continually enhance services and exceed online student expectations through timely and consistent high-quality and professional IT support. We achieve this by providing customer-focused support that provides multiple service-level channels and technical resolutions to support online community challenges.

Help-Line Support

San Antonio College Helpdesk

Phone: 210-486-0777
Email: sac-helpdesk@alamo.edu

Summer Operating Hours
Mon – Thurs: 8 am - 7 pm
Friday: 8 am - 5 pm

District Support
Central Helpdesk

Phone: 210-485-0555
Toll-Free: 866-493-3947 
Email: helpdesk@alamo.edu

 Operating Hours
Mon – Fri: 8am – 12am
Sat: 9 am – 9 pm
Sun: 11 am – 12 am

Walk-In Support

OTS Service Center

Location: Moody Learning Center (MLC) 207 

College-funded, no-charge services available [Read More] 

Ace Tech Store

Location: Moody Learning Center (MLC) 207

 Affordable repair services and educational sales discounts available [Read More]

 

For quick support have the following info ready:
  • full name and ACES ID
  • contact information (phone number and e-mail).
  • computer type and operating system (e.g., PC or Mac; Windows Version, Mac OSX Version, etc.)
  • type of internet connection (DSL, Cable, Fiber Optic, Wifi etc.)
  • info on primary browsers used (e.g., Microsoft Edge, Internet Explorer, Chrome, Firefox, Safari).
  • location of access (home, work, internet Café, etc.)
  • description of the problem (accessing a computer, opening a file, virus issues, downloading software, etc.)


Quick Links

Technical Skills Checklist

Service Catalog

Technology Workshops

Minimum Technical Requirements

Browser Checklist

Free Office 365
Helpful Info:
Student ID Number Student ID numbers have been assigned to all SAC students for conducting College business including registering for classes and requesting transcripts. ID numbers are sometimes referred to as your "Banner Student ID".
Student Email Account All Students of San Antonio College are REQUIRED to maintain an email account through Alamo Colleges for use with all College-related business. Email can be accessed via our web portal – ACES.
ACES ACES is San Antonio College’s web portal that serves as the single point of entry for our systems and services. Not only does the portal allow access to Banner self-service modules, but it also forms a cohesive and flexible interface that supports the integration of other university systems such as Canvas, eLumen, etc.  For help on how to use your ACES click here.
Alamo Colleges Mobile App Alamo Colleges District Mobile App offers instant access to a variety of college resources to help keep you up-to-date with San Antonio College news and information. It's the must-have app for all members of the Alamo Colleges District!  Click here to learn more.
Canvas All online courses at SAC are delivered via our course portal, Canvas. You can access Canvas directly through ACES. Login to ACES and click on the Canvas Link located on the right. For help with Canvas, please click on the Canvas Student Guide
Read more Distance Learning Getting Started Tips and Frequently Asked Questions