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Welcome to ACES

Alamo Colleges Education Services is a secure portal connecting Faculty, Staff & Students to Academic Resources, Email, and other Online Resources.

Support Contacts Helpdesk (210) 485-0555 Weather Line (210) 485-0189




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Welcome to the Office of Technology Services (OTS)

OTS manages the college's technology infrastructure and offers a wide range of services to assist members of faculty, staff and students with their technical needs.  Our Mission is to provide the San Antonio College community with reliable and secure information technology infrastructure and services.

Latest News

Office of Technology Services (OTS) Unveils Dashboard to Showcase Key IT Performance Metrics 

As a next step to improve department accountability and transparency, OTS will begin publishing monthly key IT measures through an electronic dashboard beginning February 2016.  The purpose is to effectively showcase our unit productivity, efficiency and impact of technology services on campus.  As we continue to collect and track performance data, we intend to update the site with new content and data drill-down to explain specifics.  Our first TV display with IT metrics is available beside our Service Center location, MLC Building, Room 710.  Our metrics dashboard is also available through an online web site, linked to our OTS web page: To access, visit and select Service Catalog à Metrics button.  With this new initiative, we hope to improve data access and transparency and data consistency while tracking data trends over time to support strategic decision making.  If you have feedback to offer on the metrics or visualizations, please email us at

The San Antonio College Office of Technology Services is pleased to announce the release of the new OTS Service Catalog. 6-15-15

 The Service Catalog is a comprehensive list of all San Antonio College technology related services and resources that can be performed by the Office of Technology Services, as well as key services supported by District IT.  The implementation of the Service Catalog allows faculty, staff, and students to present their needs and requests to the subject matter experts directly by providing a list of services and/or service related topics, an overview or description of each service, and the process for requesting the service needed.  To access the service catalog, got to and click the “Service Catalog” button located on the right.    If technical support is needed while navigating the OTS Service Catalog, contact the SAC Helpdesk at (210) 486-0777. 


Happy Holidays from the Office of Technology Services

Office of Technology Services extends our best wishes for a safe and festive holiday season.  Remember that the holiday season is a prime period for hackers and we must all be on guard and protect ourselves from cybercrimes.  We look forward to working with you in 2015!

Holiday Break Tips:

  • Before you leave for the holidays, check your auto reply message on your office phone and email.
  • Update your computer.  Visit and scan for updates.
  • Turn off your office computer over the break unless you plan to remote access your computer over the break.
  • Enable password protection on your computer and all your mobile devices, including smart phones.
  • Lock your offices and all portable devices left within your office in a secure cabinet.
  • Backup your critical files on your computer to an external hard drive or USB drive.  IT only backs up information stored on the network drive.
  • Keep your anti-virus program updated with the latest virus definition files.
  • Shop online only with reputable vendors. Verify the sender before opening attachments.
  • Do not share personal information, including passwords, bank accounts, social security, credit card information, it is most likely a scam.
  • There will be no IT Services available at San Antonio College during the holiday break. In the event of an emergency, contact Department of Public Safety 24 Hour Dispatch – (210) 485-0911 or dial 9-1-1.


Tag(s): IT

Contact Information

Usha Venkat,
Director of Information Technology 

Moody Learning Center (MLC-709C)



Technical Problems?
Phone: (210) 486-0777

Service Catalog

Wireless at SAC

ots system alerts 

OTS Security Alerts
Staff and Faculty Training